Behavioral scientist, Christine Porath, has been researching incivility in the workplace and its costs for 20 years. She and other researchers find that everyday workplace impoliteness spreads like a virus. When people encounter rude behavior it makes them more likely to respond in kind (or unkind). It’s a vicious cycle. Porath also makes recommendations to… Read More Workplace Rudeness: notice it, report it, document it, measure it, penalize it, remove it!